FAQ
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Frequently Asked Questions

 

Frequently Asked Questions

Somfy’s business
How can I be sure that my patio awning really has a Somfy power unit?
What is “Home Motion”?
Does Somfy manufacture roller shutters and blinds?
Sales
Please send me a new cover for the Axovia motor of my gate.
Roller shutters
Can all types of roller shutters be motorised?
Will I have to replace my windows before I can put in power operated roller shutters ?
Why should I motorise my roller shutters?
What is the difference between a wired control system and a radio system?
How do I choose the motorisation solution I need for my roller shutter?
Can I programme my home motion installation myself?
Outdoor vertical blind
The sun is shining and my screen, which is controlled by a sun sensor and remote control, doesn't come down.
I have a wind-resistant blind with Altea RTS motorisation, but the bottom rail makes a noise.
I want to alter the favourite position of my screen blind: how do I do it?
How can I find out the possible ways of automating my screen blinds?
Awning
Why motorise your external awning?
Can I motorise all types of outdoor awnings?
Can I motorise an existing awning?
What is the difference between a wired control system and a radio system?
Is it complicated to choose a drive system for a patio awning?
Outdoor venetian blind
I have had an outdoor Venetian blind for several years. Can I add a remote control?
I want to alter my favourite slat tilt position: how do I do it?
I raise my blind with the thumbwheel: is this normal?
When I move the thumbwheel down, the blind rises. Is this normal?
On the remote control, I can't manage to deactivate the sun function by pressing the lower button: what must I do?
I can’t find the Stop button on my remote control.
Could my outdoor Venetian blinds lower automatically when the window is exposed to the sun?
Can I easily find the Venetian blind I want?
Indoor blind or curtain
What's the use of powering indoor blinds?
What types of indoor blinds can I motorise?
Can I motorise an existing indoor blind?
What is the difference between a wired control system and a radio system?
How can I choose the motorised indoor blind I need?
Gate
What are the advantages of motorising my gate?
I have a sliding gate. Do you have a solution?
What happens if there’s a power cut?
How do I choose my motorised gate solution?
Technologies
What is the difference between a wired control system and a radio system?
What does RTS mean?
Is an RTS installation more expensive than a traditional wired installation?
Would I have to motorise everything at the same time with RTS?
Can I motorise my blinds without having to redecorate my house?
I have a wired installation. Can I upgrade it?
Can I operate all my motorised equipment with a single remote control?
Can I control my roller shutters or sun protection by groups?
What makes Somfy home automation products different?
Somfy Automation Specialists
Why should I use a Somfy Automation Specialist?
How can I find a Somfy Automation Specialist easily?
Guarantees
What guarantees come with Somfy products?
Why does the Somfy guarantee apply from the date of manufacture?
If my Somfy product has been in storage for some time, I may be at a disadvantage with regard to duration of the guarantee.
How can I be sure that my patio awning really has a Somfy power unit?
Your patio awning –- like all equipment with a Somfy power unit – bears a label "Powered by Somfy". That way you can be certain that your awning benefits from Somfy quality and reliability.
What is “Home Motion”?
Somfy Home Motion coordinates motors, controls and automatic systems to power the openings in the home.
The motors operate the roller shutters, blinds or gates for which they were designed.
The controls, linked to the motors by radio, control the motors to operate these items of equipment.
The automatic devices are used to programme movements according to the time of day or to react to weather conditions. 
Does Somfy manufacture roller shutters and blinds?
Somfy Home Motion designs and manufactures only motors, controls and automatic systems to power the openings in the home. These motors and home automation devices are then supplied to Somfy’s customers who then assemble them with the relevant equipment (roller shutters, blinds, gates, etc.).
Please send me a new cover for the Axovia motor of my gate.
If you had your motor installed by a specialist in Somfy products, please contact him for after-sales service. We do not supply or sell spare parts direct to the public. Our products are generally returned to the factory by our installer partners and, after examination, we provide a quotation or offer a standard exchange. 
Can all types of roller shutters be motorised?
Yes, motorisation and automation of new or existing roller shutters are possible in the majority of cases.
Will I have to replace my windows before I can put in power operated roller shutters ?
Not at all. Somfy home automation solutions can be installed just as easily in new buildings as during renovation operations.
Why should I motorise my roller shutters?
You will save time and money and make your house safer. Time, because you will no longer need to raise and lower all your roller shutters by hand one by one. Money, because you will make considerable energy savings through the automated control of openings according to weather conditions. You also gain on the security front. Even when going out for a short time, you will no longer hesitate to close your shutters, because you can do it with a single "click" on your control unit. What's more, with automation, you can activate your roller shutters to simulate your presence. 
What is the difference between a wired control system and a radio system?
In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the conventional home automation solution. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorised roller shutter). In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control.
The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

Further information about RTS
How do I choose the motorisation solution I need for my roller shutter?

You simply configure a solution corresponding to your needs on this site.
 
Click here for guidance.

Can I programme my home motion installation myself?
We recommend you to call in your installer for any operations on your home motion installation. There are a number of home automation functions that you can easily programme yourself, depending on your type of control (favourite position, timetable, creation of equipment groups, creation of scenarios).  On the other hand, there are start-ups, upgrades or reconfigurations of your installation that you might wish to make. These require skills, especially if your system was installed by a Somfy Automation Specialist. You risk damaging the equipment concerned (roller shutter, blind, gate, etc.) or the power unit, and invalidating the terms of your installer’s guarantee.
The sun is shining and my screen, which is controlled by a sun sensor and remote control, doesn't come down.
Just click on the “My” button of your remote, and a little downward movement of the blind will indicate that your blind will now react to sunshine.
I have a wind-resistant blind with Altea RTS motorisation, but the bottom rail makes a noise.
You need to go to the locking system of the screen blind. To do this, briefly press the Down button to bring the blind automatically into locking position. The motor will then automatically adjust the tension of the fabric and your bottom rail will stop making a noise.
I want to alter the favourite position of my screen blind: how do I do it?
Simply stop your screen blind in the desired position with the “My” button. Then press and hold this button until a little downward movement indicates that your new favourite position has been memorised.
How can I find out the possible ways of automating my screen blinds?

It's very simple. This site offers a screen blind configuration aid to help you find your solution easily.
 
Click here for guidance.

Why motorise your external awning?
Motorising your patio awning and automating will help you gain additional living space to share with family or friends. With a single click on your remote control, you choose between sunshine and shade without moving from your deckchair - say goodbye to the crank handle. Weather sensors lower the awning if the sun comes out and retract it in the event of wind. Protected from bad weather and operated smoothly, the mechanism and fabric will last longer. At nightfall, you can use your remote control to light up your patio and garden. Some awnings even feature heaters that can be controlled through your Somfy remote control.
Can I motorise all types of outdoor awnings?
Somfy power units can be incorporated in most outdoor awnings, from simple folding arm awnings to the most sophisticated cassette models. There is even a solution to lower the valance of the awning for protection from the sun's rays when it is low in the sky.
Can I motorise an existing awning?

Yes, it can be done in most cases, provided the internal diameter of the tube is at least 70 mm. Contact your nearest Somfy Automation Specialist for more information.

Find an Automation Specialist

What is the difference between a wired control system and a radio system?
In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the conventional home automation solution.In this case, the control unit is fixed near the motor (beside the door on to your balcony, for instance, for a motorised awning).
In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control. The control is mobile, and you can control your patio awning within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

Further information about RTS >>
Is it complicated to choose a drive system for a patio awning?
You can configure a solution for a patio awning motorisation corresponding to your needs very easily on this site.
 
Click here for guidance.
I have had an outdoor Venetian blind for several years. Can I add a remote control?

Certainly. All you need to do is add a radio receiver and you can enjoy all the convenience of a Telis Modulis RTS remote control. Better still, you can use the central thumbwheel on this remote control to adjust the tilt of the slats of your blind.
Get in touch with your Somfy Automation Specialist, who will explain how to make the most of your motorised Venetian blinds.

Find an Automation Specialist.
I want to alter my favourite slat tilt position: how do I do it?
Lower your blind right down, with slats closed, using the Down button. Next, press and hold the Up and My buttons simultaneously for 2 seconds. The blind will then take up the slat tilt position already programmed. Use the thumbwheel to adjust the tilt of the slats.
Check the position by pressing the My button once: the blind will lower right down, with slats closed. Press the My button again, and the blind will take up the position that you have reprogrammed. Validate the desired position by pressing and holding the My button for more than 5 seconds, until the blind makes small downward movements.
I raise my blind with the thumbwheel: is this normal?
Yes, the thumbwheel is permanently active. So when you go on using the thumbwheel, first the slats tilt and then the blind goes up or down.
When I move the thumbwheel down, the blind rises. Is this normal?

Yes, the thumbwheel is dedicated to slat tilt adjustment. When you use the thumbwheel, the slats tilt in the same direction (seen from inside), but the blind moves up or down in the opposite direction.

On the remote control, I can't manage to deactivate the sun function by pressing the lower button: what must I do?
Simply hold the button down for more than 2 seconds: then the red indicator will switch from Wind/Sun position to Wind only. To change back again, simply repeat the operation.
I can’t find the Stop button on my remote control.
The My button stops the blind when it is moving. You can also stop it by turning the thumbwheel, or by pressing the Up or Down button. 
Could my outdoor Venetian blinds lower automatically when the window is exposed to the sun?
All you have to do is install a Sunis Wirefree RTS sun sensor. No electric wires are needed for installation and it works on solar power. It will control the lowering of your Venetian blinds, even if you are out.
Can I easily find the Venetian blind I want?

You can configure a solution for a Venetian blind motorisation corresponding to your needs very easily on this site.
 
Click here for guidance.

What's the use of powering indoor blinds?
You modify your indoor decorative scheme according to your daily activities and your blinds and curtains last longer. Somfy motors and automatic systems for indoor blinds mean you can adjust light levels at any time to create the atmosphere you want. Your privacy is protected and your furniture protected from the sun. You match visual comfort to your activities and centralise the operation of all your blinds and curtains with a single remote control. Operated smoothly and with no need to touch them, your blinds last longer .
What types of indoor blinds can I motorise?
Most types of indoor blinds can be power operated: roll-up fabric blinds, Roman blinds, Venetian blinds in aluminium or wood, curtains, and more.
Can I motorise an existing indoor blind?

Motorised indoor blinds are always custom-made to order. We recommend you to inquire with your nearest Somfy Automation Specialist.

Find an Automation Specialist
What is the difference between a wired control system and a radio system?
 In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the traditional home automation solution. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorised blind). In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control.
The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

Further information about RTS >>
How can I choose the motorised indoor blind I need?
You simply configure a solution corresponding to your needs on this site.
 
Click here for guidance.
What are the advantages of motorising my gate?
It's more convenient and safer. Instead of parking on the road and getting out to open your gate, you activate opening by remote control and your gate opens in a few seconds. It closes and locks automatically after you have passed. If anyone tries to force it open, the motor exerts a counter-force. Smooth operation helps your gate last longer.
I have a sliding gate. Do you have a solution?
No problem. We can equip your sliding gate just as easily as a swinging gate.
What happens if there’s a power cut?
You can still open your gate by unlocking it by hand or with an optional back-up battery.
How do I choose my motorised gate solution?
You can easily configure a solution that corresponds to your needs on this site.

Click here for guidance.
What is the difference between a wired control system and a radio system?
In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. It's a tried and tested home automation technology. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorised roller shutter). In the radio system, the commands are transmitted by radio waves. This is sometimes called '"wireless technology", as there is no electric wiring between the motor and the control.
The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too and saves your walls from being damaged. It's a neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

Further information about RTS  >>
What does RTS mean?
It’s the abbreviation for Radio Technology Somfy®. This is a wireless home automation control system by radio waves, using a remote control, or sometimes a switch.
Is an RTS installation more expensive than a traditional wired installation?
Not necessarily, because you save the costs of wiring, and above all, your interior decoration is completely unaffected. That's the great advantage of this home automation solution.
Would I have to motorise everything at the same time with RTS?
No. You can equip your gate now and your blinds, for example, later on. Everything can be done very easily, as your needs change: you can upgrade your installation, or add an application or a new function. It's a very adaptable home automation solution.
Can I motorise my blinds without having to redecorate my house?
Certainly, because Somfy Radio Technology needs no wiring between the motor and the control point. It’s a neat, simple home automation solution.
I have a wired installation. Can I upgrade it?
Certainly. All you need to do is add an RTS receiver which will centralize your orders and transmit them to the motors via the existing wiring. And if you subsequently add another RTS product, it won't need to be wired to the control point.
Can I operate all my motorised equipment with a single remote control?
Certainly, RTS technology is compatible with all Somfy applications. With a single remote control, you can operate all the motorised openings on your property.
Can I control my roller shutters or sun protection by groups?
Yes. With a single RTS remote control, you can control roller shutters and sun protection equipment in groups or individually.
What makes Somfy home automation products different?
Somfy approaches home automation from the standpoint of motorising the openings round the home. With the perfection of Somfy Radio Technology , home automation controls no longer need any electric wiring. This means a home automation installation can be upgraded at any time without costly building operations or a complete make-over. Home automation has become simpler and more versatile. With Somfy, you're sure that your "home automation investment" will bring significant long-term added value to your property, whether it's just a window or the whole house.
Why should I use a Somfy Automation Specialist?
To ensure quality of service, Somfy has signed a partnership contract with independent enterprises which have undertaken to respect a quality charter. Their employees regularly follow training courses on Somfy premises. In this way, Somfy can recommend them to you for installation of its motors and automatic systems.
How can I find a Somfy Automation Specialist easily?

As Somfy has nearly 140 qualified Somfy Automation Specialist dealers on its books, there’s sure to be one near you. 

Find a Somfy Automation Specialist


 

What guarantees come with Somfy products?
Somfy guarantees its motors, automatic systems and accessories for roller shutters and blinds for 5 years from the date of manufacture marked on each product. Motors, automatic systems and accessories for gates are guaranteed for 5 years from the date of manufacture..
Why does the Somfy guarantee apply from the date of manufacture?
Somfy is a manufacturer and does not install any of its products. Consequently, the date of manufacture is the benchmark. Our retailers are independent enterprises which set their own sales and guarantee conditions.
If my Somfy product has been in storage for some time, I may be at a disadvantage with regard to duration of the guarantee.
Our guarantee conditions take into account our just-in-time manufacturing process, by which production is geared to demand. Consequently, the difference between date of manufacture and date of installation is reduced to a minimum.
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