Service Charter – Our Commitment to You

At Somfy Electrical Services we offer the highest possible level of service and professionalism at all times. The Somfy Electrical Service Charter is our commitment to you, our valued customer.

The Somfy Electrical Services Service Charter

Your initial enquiry
   - Your call will be answered by one of our friendly team
   - YOur team member will determine your needs and provide a cost estimate based on these details
   - You will receive a firm booking date with a 2 hour arrival time window
   - You will receive confirmation details of your booking including job reference number
   - You will receive a confirmation phone call on the day before the scheduled appointment

On the day
   - Your qualified electrician will contact you 30minutes prior to their arrival
   - If your electrician is unable to arrive at the scheduled time they will contact you to advise ASAP
   - Your electrician will be clean and presentable at all times
   - They will protect your furniture and carpets before they start work
   - They will clean their work area including vacuuming and return any moved furniture on completion of the job
   - You will receive a certificate of electrical compliance for the work carried out
   - Your electrician will ensure that all work is carried out to your satisfaction and explain all the features of your Somfy automated installation
   - All electrical work will be carried out in compliance with AS/NZS 3000
- You will receive an invoice detailing all work completed including parts used

After the appointment
  - One of our friendly team will contact you to ensure your total satisfaction with the work carried out and your experience with Somfy Electrical Services